Legal Terms
Definition
“Botanic” means Sky NV, a limited liability company incorporated under the laws of Belgium with VAT number BE 0885 550 711, having its registered address at Oedelemsestraat 78 – 8020 Oostkamp.
When you book the holiday home Botanic, you agree to the terms and conditions outlined below. Therefore, please read them carefully.
These general terms and conditions apply to stays in the holiday home offered on the website www.botanic-experience.com and its partners.
Contact details of the landlord: SKYE NV | Oedelemsestraat 78 | 8020 Oostkamp | Cindy D’Haens | +32 (0)471 700 612 | info@botanic-experience.com
Booking Conditions, Booking and Payment
You can book online or via email. After confirmation of your reservation by the landlord via email, the general terms and conditions come into effect. The principal contractor/tenant of this booking is jointly liable for complying with the booking steps and rental conditions. Upon reservation, a deposit of 50% must be paid. Failure to pay the deposit within 5 working days of the booking will be considered a cancellation. In such a case, the rental contract will be terminated, and the landlord may re-rent the holiday home to third parties. The balance must be paid 4 weeks before your arrival, along with a security deposit of €1,250 (one thousand two hundred fifty euros). The deposit will be refunded within 5 working days after your stay if nothing is damaged or missing. Any damages or additional costs will be deducted from the deposit. If circumstances force the landlord to cancel the already rented holiday home, the tenant will be immediately notified, and the already paid amount will be refunded immediately. The tenant can make no further claims for compensation.
Standard Cancellation Conditions:
Any cancellation must be communicated to the landlord via email. If the tenant wishes to cancel for any reason, they will incur the following costs:
Cancellation more than 1 month before the start of the rental period: Full refund of the deposit.
Cancellation between the 30th and 15th day before the start of the rental period: 50% of the rental price.
Cancellation less than 15 days before the start of the rental period: 100% of the rental price. If the holiday home can still be rented out by the landlord during this period, only an administrative fee of €500 will be charged. Only in urgent matters during late cancellation may the landlord, after consultation, allow the cancellation. If the tenant does not make use of the holiday home or leaves before the end of the rental period, no refund will be given. The tenant may independently take out cancellation insurance with their agent. The deposit will always be fully refunded in the event of cancellation.
Allowed Number of Persons
Only the tenant and the number of persons specified in the rental agreement/booking have the right to inhabit/visit the holiday home during the designated period. When booking, the number of adults and children must be specified, and any later changes must be reported. If the above rules are not followed, the landlord may consider the rental agreement terminated by law and deny access to the holiday home without entitlement to the return of the rental or deposit.
Arrival and departure
You will receive an access code (no key) that will allow you to access the holiday home. The access code will be communicated to you on the day of arrival and is active at the check-in hour. The access code will only be sent after full payment for your stay has been received. Please strictly respect the arrival and departure times. We find it important that everyone can arrive and stay in a clean holiday home. Therefore, sufficient time must be allowed for proper cleaning between the departure of the previous guests and the arrival of the new guests. Arrival time: Check-in is possible from 5 PM on the day of arrival. Departure time: Check-out must take place by 10 AM in the morning. The tenant must send a message to the landlord upon departure.
End of stay and cleaning
Final cleaning is not included in the rental price. This costs €350 (three hundred fifty euros). The holiday home and garden must be left tidy at the end of the stay. This includes:
Returning all furniture (both inside and outside), dishes, cutlery, glasses, and appliances to their original place.
Leaving the property clean.
Storing dishes, pots, and pans clean and dry in the cabinets.
Refrigerators must be left empty and clean. When leaving, the tenant removes the sheets from the beds and places them in the designated laundry basket on the landing. The same applies to bath towels, bath mats, and kitchen towels. All waste must be sorted correctly. PMD and residual waste can be placed in the designated containers. All other waste must be taken with you upon departure. Glass waste must be disposed of in public glass containers. The municipality imposes strict fines for incorrect waste sorting. If the PMD is not sorted correctly, we may deduct €50 from the deposit. Instructions on how to sort correctly can be found in the welcome folder in the holiday home. Please leave broken glasses and/or dishes separately in the kitchen and do not throw them in the trash for the safety of our cleaning staff. Please close windows and doors upon departure. If the house and/or garden is in such a state that the scheduled cleaning hours are insufficient, or if waste is not sorted, the owner has the right to withhold the costs for extra cleaning hours (€40/hour + VAT) from the deposit.
Tenant Liability
The rented holiday home must be inhabited by the tenant, their co-tenants, or their visitors with the required care and diligence. Respect for the property and our neighbors is absolutely required and crucial. We expressly ask that you respect the neighbors’ peace between 10 PM and 6 AM, both inside and outside the house. Our homes are intended and equipped for families with children, groups of friends, and colleagues. Parties, celebrations, bachelor parties, or similar activities in the holiday home are not allowed. We do not allow groups of young people. In case of violation, all individuals will be removed from the holiday home without prior warning—without any refund of rental fees or deposits. The principal tenant is liable for any damage caused by them, their co-tenants, or any visitors, even if discovered after their departure. The tenant must immediately inform us of any damage. Any complaints/defects should be communicated to us as soon as possible. We will then seek a solution as quickly as possible. We cannot be held responsible for temporary interruptions in the supply of water, energy, household appliances, or telecommunications, etc. The house rules present in the holiday home and/or provided are an integral part of the rental agreement and must be strictly followed. The tenant uses the holiday home, garden, and pool at their own risk. The landlord cannot be held responsible for any damage or loss suffered by the tenant. It is also strictly forbidden to:
- Smoke in the house
- Fry, fondue, grill, or use raclette appliances, etc.
- Light candles: only tea lights in the provided holders are allowed. Smoke detectors are installed, and fire extinguishers are provided on each floor.
- Move furniture (both inside and outside). Therefore, please do not use indoor chairs outside as they are not made for that purpose.
- Park in the neighbors’ garages.
- Pets are not allowed.
Liability Insurance
The tenant is requested to be insured for third-party damage, such as liability insurance (family insurance). The tenant is advised to insure their legal liability (e.g., in the case of a fire caused by them in the holiday home). Please check this with your insurance agent.
Landlord Liability
The landlord cannot accept liability for loss, theft, damage, or injury of any kind suffered by tenants of the holiday home, the provided games, or the garden. The landlord is not liable for damage caused by natural disasters, catastrophes, nuclear disasters, attacks, strikes, violence, and coming into contact with an aircraft or its parts. It may happen that there is work being done near your holiday home. For example, think of roadworks or agricultural activities. We are not responsible for any inconvenience caused by this. It may happen that maintenance needs to take place (such as garden maintenance, deliveries, pool maintenance, etc.) on the domain. The tenant cannot refuse this in any case, and the landlord commits to inform the tenant in advance about this. The landlord is not always present on-site. In the confirmation email of your booking, you will receive the phone number of the landlord and/or their representative. If necessary, you can always contact one of these numbers, either by phone or via WhatsApp.
Complaints and Deposit
Any complaint regarding the accommodation or existing damage can be reported to the landlord by phone within 24 hours of arrival. If no complaint is made within the specified period, the tenant is deemed to have acknowledged the good condition, accuracy of the inventory, and general cleanliness of the property, including the absence of visible damage or defects in furniture, sanitary facilities, and household appliances. Complaints formulated by the tenant after the rental period are inadmissible. The holiday home contains valuable items, and the deposit is used to cover any accidents or damage. The control of the property takes place during cleaning. Therefore, it is during cleaning that damage, loss, or breakage can be determined. When everything has been left in good order and no damage or breakage has been observed, the deposit will be returned no later than fourteen days after your stay. If the damage exceeds the amount of the deposit, the tenant is obliged to make an additional payment.
If the property and/or garden are in such a state that the scheduled cleaning hours are insufficient, the owner has the right to withhold the costs for extra cleaning hours (€40/hour + VAT) from the deposit. The landlord reserves the right to terminate the agreement and evict tenants from the holiday home when a tenant or co-tenant has caused serious damage to the holiday home or causes serious disturbance. In this case, the landlord cannot be held liable to refund any portion of the rental fees for the remaining rental period. Belgian law applies to all booking agreements and subsequent arrangements. All disputes related to this agreement will be settled by the competent court in Bruges.